{ "burner-flame-sputters-out": { "title": "Rotisserie and Sear Burner Troubleshooting", "description ": "", "questions": { "q-burner-cracked": { "description": "Is the burner cracked?", "answers": [ { "description": "Yes", "style": "answer", "q_ref": "", "s_ref": "s-burner-cracked" }, { "description": "No", "style": "answer", "q_ref": "", "s_ref": "s-call-us" } ], "style": "question" } }, "solutions": { "s-burner-cracked": { "description": "You will need to replace the burner.", "furtherDetails": "The ceramic can crack due to excessive debris build up, or normal wear and tear of the part.", "parts": [ { "title": "Burner", "description": "Burner", "keyword": "burner", "style": "part" } ], "style": "solution" }, "s-call-us": { "description": "Please call us for any further assistance at 1-866-601-5799", "furtherDetails": "", "parts": [], "style": "solution" } }, "style": "decision-tree", "first": "q-burner-cracked", "key": "burner-flame-sputters-out" }, "burner-lights-one-side": { "title": "The Main Burner Lights Only On One Side", "description ": "", "questions": { "q-all-with-issue": { "description": "Are all the burners experiencing this issue?", "answers": [ { "description": "Yes", "style": "answer", "key": "", "q_ref": "", "s_ref": "s-all-yes" }, { "description": "No", "style": "answer", "q_ref": "q-all-no", "s_ref": "" } ], "style": "question" }, "q-all-no": { "description": "Swap the burner onto another valve. Did this resolve your issue?", "answers": [ { "description": "Yes", "style": "answer", "key": "", "q_ref": "", "s_ref": "s-call-us" }, { "description": "No", "style": "answer", "q_ref": "", "s_ref": "s-all-yes" } ], "style": "question" } }, "solutions": { "s-all-yes": { "description": "Clean the burners by blowing them out. For cast iron burners, clean out the underside cross channel with a blade.", "furtherDetails": "If the issue is not resolved, replace the main burners.", "parts": [ { "title": "Main Burner", "description": "Main Burner", "keyword": "burner", "style": "part" } ], "style": "solution" }, "s-call-us": { "description": "Please call us for any further assistance at 1-866-601-5799", "furtherDetails": "", "parts": [], "style": "solution" } }, "style": "decision-tree", "first": "q-all-with-issue", "key": "burner-lights-one-side" }, "burner-makes-noises": { "title": "Main Burner Makes Whooshing Noise\/Loud Poof", "description ": "", "questions": { "q-cracks": { "description": "Are there any cracks in the ceramic?", "answers": [ { "description": "Yes", "style": "answer", "q_ref": "", "s_ref": "s-yes-cracks" }, { "description": "No", "style": "answer", "q_ref": "", "s_ref": "s-no-cracks" } ], "style": "question" } }, "solutions": { "s-yes-cracks": { "description": "If there is a visible crack in the ceramic, the burner needs to be replaced.", "furtherDetails": "Cause: Cracked ceramic will cause gas to escape, creating the \"whooshing\" noise and causing the burner to not stay lit.", "parts": [ { "title": "Burner", "description": "Burner", "keyword": "burner", "style": "part" } ], "style": "solution" }, "s-no-cracks": { "description": "If there are no visible cracks, there may be a hairline crack that is not visible to the naked eye. If the burner has a hairline crack it will need to be replaced. Please call for further assistance at 1-866-601-5799", "furtherDetails": "Cause: Cracked ceramic will cause gas to escape, creating the \"whooshing\" noise and causing the burner to not stay lit.", "parts": [ { "title": "Burner", "description": "Burner", "keyword": "burner", "style": "part" } ], "style": "solution" }, "s-call-us": { "description": "Please call us for any further assistance at 1-866-601-5799", "furtherDetails": "", "parts": [], "style": "solution" } }, "style": "decision-tree", "first": "q-cracks", "key": "burner-makes-noises" }, "burner-stays-lit-hold-knob": { "title": "Patio Heater Trouble Shooting", "description ": "", "questions": { "q-corroded": { "description": "Is there a corroded thermocouple and\/or debree in the pilot lines?", "answers": [ { "description": "Yes", "style": "answer", "q_ref": "q-burner-off", "s_ref": "" }, { "description": "No", "style": "answer", "q_ref": "", "s_ref": "s-resolved" } ], "style": "question" }, "q-burner-off": { "description": "Clean thermocouple with rubbing alcohol, and blow out the pilot line. Does the burner continue to shut off?", "answers": [ { "description": "Yes", "style": "answer", "q_ref": "q-bleed-line", "s_ref": "" }, { "description": "No", "style": "answer", "q_ref": "", "s_ref": "s-resolved" } ], "style": "question" }, "q-bleed-line": { "description": "Bleed the gas lines. Is the burner still shutting off?", "answers": [ { "description": "Yes", "style": "answer", "q_ref": "s-bypass-switch", "s_ref": "" }, { "description": "No", "style": "answer", "q_ref": "", "s_ref": "s-resolved" } ], "style": "question" } }, "solutions": { "s-bypass-switch": { "description": "Follow the instructions to bypass the mercury switch.", "furtherDetails": "If the burner stays on, replace the mercury switch. If the the burner shuts off, replace the thermocouple.", "parts": [ { "title": "Pilot Assembly", "description": "Pilot Assembly", "keyword": "pilot assembly", "style": "part" }, { "title": "Mercury Switch", "description": "Mercury Switch", "keyword": "mercury switch", "style": "part" } ], "style": "solution" }, "s-resolved": { "description": "If you have any other issues, please contact us at 1-866-601-5799.", "furtherDetails": "If the burner stays on, replace the mercury switch. If the the burner shuts off, replace the thermocouple.", "parts": [], "style": "solution" }, "s-call-us": { "description": "Please call us for any further assistance at 1-866-601-5799", "furtherDetails": "", "parts": [], "style": "solution" } }, "style": "decision-tree", "first": "q-corroded", "key": "burner-stays-lit-hold-knob" }, "heat-high-yel-flame-natgas": { "title": "Resolving High Yellow Flame on Natural Gas Grills", "description ": "Experiencing high yellow flames on a natural gas unit?", "questions": { "q-grill-conv": { "description": "Is your grill convertible, or usable with natural gas as per the manual instructions?", "answers": [ { "description": "Yes", "style": "answer", "q_ref": "q-dual", "s_ref": "" }, { "description": "No", "style": "answer", "q_ref": "", "s_ref": "s-1a" } ], "style": "question" }, "q-dual": { "description": "Is this unit a dual energy unit?", "answers": [ { "description": "Yes", "style": "answer", "q_ref": "q-orif", "s_ref": "" }, { "description": "No", "style": "answer", "q_ref": "q-gas-reg", "s_ref": "" } ], "style": "question" }, "q-orif": { "description": "Per the instructions in the owner manual, have you removed or replaced the liquid propane orifices from the end of the valve that is experiencing high yellow flames?", "answers": [ { "description": "Yes", "style": "answer", "q_ref": "q-brass-screw", "s_ref": "" }, { "description": "No", "style": "answer", "q_ref": "", "s_ref": "q-remove-orif" } ], "style": "question" }, "q-remove-orif": { "description": "Remove, or replace the orifices as per the manual instructions. Did this resolve your issue?", "answers": [ { "description": "Yes", "style": "answer", "q_ref": "", "s_ref": "s-call-us" }, { "description": "No", "style": "answer", "q_ref": "q-brass-screw", "s_ref": "" } ], "style": "question" }, "q-brass-screw": { "description": "Is the orifice that was removed, a brass screw with a 6mm hexagonal head, and a hole down the center of the head and threading?", "answers": [ { "description": "Yes", "style": "answer", "q_ref": "q-adjust-screw", "s_ref": "" }, { "description": "No", "style": "answer", "q_ref": "q-screw", "s_ref": "" } ], "style": "question" }, "q-gas-reg": { "description": "Is your gas line regulated, by either a regulator on the home, or a regulator that came with the conversion kit?", "answers": [ { "description": "Yes", "style": "answer", "q_ref": "q-burner-holes", "s_ref": "" }, { "description": "No", "style": "answer", "q_ref": "", "s_ref": "s-reg-order" } ], "style": "question" }, "q-burner-holes": { "description": "While your grill is in a cold state, remove the burners from the grill and view the holes along side the burner. Are these holes a consistent size and shape?", "answers": [ { "description": "Yes", "style": "answer", "q_ref": "", "s_ref": "s-venturi" }, { "description": "No", "style": "answer", "q_ref": "", "s_ref": "s-repl-burner" } ], "style": "question" }, "q-screw": { "description": "Replace the parts, previously removed, and remove only the brass screw on the end of the valve using a 6 mm nut driver. Did this resolve your issue?", "answers": [ { "description": "Yes", "style": "answer", "q_ref": "", "s_ref": "s-call-us" }, { "description": "No", "style": "answer", "q_ref": "q-adjust-screw", "s_ref": "" } ], "style": "question" }, "q-adjust-screw": { "description": "As per the manual instructions, turn the high flame adjustment screw. Did this resolve your issue?", "answers": [ { "description": "Yes", "style": "answer", "q_ref": "", "s_ref": "s-call-us" }, { "description": "No", "style": "answer", "q_ref": "q-gas-reg", "s_ref": "" } ], "style": "question" } }, "solutions": { "s-1a": { "description": "We cannot provide assistance on grills that are not convertible for use with natural gas. Converting a grill to natural gas will void product warranty.", "furtherDetails": "", "parts": [], "style": "solution" }, "s-orif": { "description": "As per the manual instructions, turn the high flame adjustment screw. If this does not resolve your issue, continue to the next section.", "furtherDetails": "Note: This is typically a 90 degree turn.", "parts": [], "style": "solution" }, "s-screw": { "description": "Replace the parts, previously removed, and remove only the brass screw on the end of the valve using a 6 mm nut driver. If this does not resolve your issue, continue to the next section.", "furtherDetails": "", "parts": [], "style": "solution" }, "s-reg-order": { "description": "Place an order for the regulator for the corresponding unit.", "furtherDetails": "", "parts": [ { "title": "Regulator", "description": "Regulator", "keyword": "regulator", "style": "part" } ], "style": "solution" }, "s-venturi": { "description": "Open the venturi screw on the burners experiencing a high flame. If this did not fix your issue, please call us for any further assistance at 1-866-601-5799", "furtherDetails": "If this flow chart has nor provided a solution to high yellow flames on the unit, start over, and verify that each question has been properly answered. Ensure that you are using the proper conversion kit for this model number. If you still could not find a solution, the issue can be caused by the gas pressure from the home. You may need to hire a loca technician to troubleshoot the grill, and find a proper solution or contact your local gas company to confirm if the pressure at the water column is between 4-6\"", "parts": [], "style": "solution" }, "s-repl-burner": { "description": "Place an order for replacement burners for the corresponding unit.", "furtherDetails": "", "parts": [ { "title": "Burner", "description": "Burner", "keyword": "burner", "style": "part" } ], "style": "solution" }, "s-call-us": { "description": "Please call us for any further assistance at 1-866-601-5799", "furtherDetails": "", "parts": [], "style": "solution" } }, "style": "decision-tree", "key": "heat-high-yel-flame-natgas", "first": "q-grill-conv" }, "heat-high-yel-flame-propgas": { "title": "Resolving High Yellow Flame on Propane Gas Grills", "description ": "Experiencing high yellow flames on a propane gas unit?", "questions": { "q-enl-holes": { "description": "Are there enlarged and\/or corroded holes in the burners?", "answers": [ { "description": "Yes", "style": "answer", "q_ref": "", "s_ref": "s-enl-holes" }, { "description": "No", "style": "answer", "q_ref": "q-obstruct", "s_ref": "" } ], "style": "question" }, "q-obstruct": { "description": "Are the burners obstructed with spiders webs and\/or insects?", "answers": [ { "description": "Yes", "style": "answer", "q_ref": "", "s_ref": "s-obstruct" }, { "description": "No", "style": "answer", "q_ref": "q-air-mixture", "s_ref": "" } ], "style": "question" }, "q-air-mixture": { "description": "Is there not enough air mixture?", "answers": [ { "description": "Yes", "style": "answer", "q_ref": "", "s_ref": "s-air-mixture" }, { "description": "No", "style": "answer", "q_ref": "q-suff-gas", "s_ref": "" } ], "style": "question" }, "q-suff-gas": { "description": "Is there enough gas?", "answers": [ { "description": "Yes", "style": "answer", "q_ref": "", "s_ref": "s-call-us" }, { "description": "No", "style": "answer", "q_ref": "", "s_ref": "s-suff-gas" } ], "style": "question" } }, "solutions": { "s-enl-holes": { "description": "If holes are enlarged, or the burners are corroded, the main burners will need to be replaced. If not, clean the burners.", "furtherDetails": "", "parts": [], "style": "solution" }, "s-obstruct": { "description": "Clean the burners and clean the inlet screens. If yellow flames remain, adjust the air shutter.", "furtherDetails": "", "parts": [], "style": "solution" }, "s-air-mixture": { "description": "Adjust the air shutter screws, or adjust the venturi on the main burners.", "furtherDetails": "", "parts": [], "style": "solution" }, "s-suff-gas": { "description": "Reset the regulator", "furtherDetails": "Please note: The grill may also be in an area that is too windy. Attempt to relocate the grill before replacing the regulator.", "parts": [], "style": "solution" }, "s-call-us": { "description": "Please call us for any further assistance at 1-866-601-5799", "furtherDetails": "", "parts": [], "style": "solution" } }, "style": "decision-tree", "first": "q-enl-holes", "key": "heat-high-yel-flame-propgas" }, "heat-low-press-natgas": { "title": "Resolving Low Pressure on a Natural Gas Grill", "description ": "", "questions": { "q-is-convert": { "description": "Is your grill convertible to natural gas, as per the manual instructions?", "answers": [ { "description": "Yes", "style": "answer", "q_ref": "q-converted", "s_ref": "" }, { "description": "No", "style": "answer", "q_ref": "", "s_ref": "s-no-assistance" } ], "style": "question" }, "q-converted": { "description": "Has the unit been properly, and throughly converted, as per the instructions in the grill manual \/or the instructions that came with the conversion kit; recommended by the owners manual?", "answers": [ { "description": "Yes", "style": "answer", "q_ref": "q-two-reg", "s_ref": "" }, { "description": "No", "style": "answer", "q_ref": "q-convert-resolv", "s_ref": "" } ], "style": "question" }, "q-convert-resolv": { "description": "Convert the unit, as per the instructions in the owners manual and\/or the instructions that came with the conversion kit. Did this resolve your issue?", "answers": [ { "description": "Yes", "style": "answer", "q_ref": "", "s_ref": "s-call-us" }, { "description": "No", "style": "answer", "q_ref": "", "s_ref": "q-two-reg" } ], "style": "question" }, "q-two-reg": { "description": "Do you have two sources of regulation on your natural gas line? (IE: A regulator hooked up to the house gas line, and the natural gas regulator that is included in the conversion kit)", "answers": [ { "description": "Yes", "style": "answer", "q_ref": "q-approv-hose", "s_ref": "" }, { "description": "No", "style": "answer", "q_ref": "", "s_ref": "s-reg-verify" } ], "style": "question" }, "q-approv-hose": { "description": "Are you using only the approved 10 foot gas hose with quick connect and natural gas regulator, provided in the conversion kit?", "answers": [ { "description": "Yes", "style": "answer", "q_ref": "q-leak-found", "s_ref": "" }, { "description": "No", "style": "answer", "q_ref": "q-hose-connect", "s_ref": "" } ], "style": "question" }, "q-hose-connect": { "description": "Connect your grill, using ONLY the approved PVC gas hose and regulator. Did this resolve your issue?", "answers": [ { "description": "Yes", "style": "answer", "q_ref": "", "s_ref": "s-call-us" }, { "description": "No", "style": "answer", "q_ref": "q-leak-found", "s_ref": "" } ], "style": "question" }, "q-leak-found": { "description": "Conduct a leak test on the entire length of the hose, as well as the manifold, gas valves, and any other parts that maintain the pressure in the gas line. Did you find the leak?", "answers": [ { "description": "Yes", "style": "answer", "q_ref": "", "s_ref": "s-leak-replace" }, { "description": "No", "style": "answer", "q_ref": "", "s_ref": "s-call-us" } ], "style": "question" } }, "solutions": { "s-no-assistance": { "description": "We cannot provide assistance on grills that are not convertable for use with natural gas. Converting a grill that is not manufactured to be converted will void the product's warranty.", "furtherDetails": "", "parts": [], "style": "solution" }, "s-reg-verify": { "description": "Contact your gas company to verify that your home's natural gas hook-up is regulated, and if it is safe to remove the regulator provided with your conversion kit. Please call us for any further assistance at 1-866-601-5799", "furtherDetails": "", "parts": [], "style": "solution", "key": "s-reg-verify" }, "s-leak-replace": { "description": "Replace the leaking parts. If this did not resolve your issue, please call us for any further assistance at 1-866-601-5799", "furtherDetails": "", "parts": [ { "title": "Gas Hose", "description": "Gas Hose", "keyword": "hose", "style": "part" }, { "title": "Regulator", "description": "Regulator", "keyword": "regulator", "style": "part" } ], "style": "solution", "key": "s-reg-verify" }, "s-call-us": { "description": "Please call us for any further assistance at 1-866-601-5799", "furtherDetails": "", "parts": [], "style": "solution" } }, "style": "decision-tree", "first": "q-is-convert", "key": "heat-low-press-natgas" }, "heat-temp-guage": { "title": "Temperature Gauge Issues", "description ": "", "questions": { "q-gauge-read-prop": { "description": "Does the temperature gauge not read properly?", "answers": [ { "description": "Yes", "style": "answer", "q_ref": "q-condensation", "s_ref": "" }, { "description": "No", "style": "answer", "q_ref": "q-is-gauge-loose", "s_ref": "" } ], "questions": [], "style": "question", "key": "" }, "q-condensation": { "description": "Is there condensation?", "answers": [ { "description": "Yes", "style": "answer", "q_ref": "", "s_ref": "s-yes-remove-gauge" }, { "description": "No", "style": "answer", "q_ref": "", "s_ref": "s-no-repl-gauge" } ], "style": "question" }, "q-is-gauge-loose": { "description": "Is the gauge loose?", "answers": [ { "description": "Yes", "style": "answer", "q_ref": "", "s_ref": "s-yes-tighten-nut" }, { "description": "No", "style": "answer", "q_ref": "", "s_ref": "s-no-repl-gauge" } ], "style": "question" } }, "solutions": { "s-yes-remove-gauge": { "description": "Remove the gauge and dry it out.", "furtherDetails": "", "parts": [], "style": "solution" }, "s-yes-tighten-nut": { "description": "Tighten the locking nut", "furtherDetails": "", "parts": [], "style": "solution" }, "s-no-repl-gauge": { "description": "The temperature gauge needs to be replaced.", "furtherDetails": "", "parts": [ { "title": "Temperature Gauge", "description": "Temperature Gauge", "keyword": "gauge", "style": "part" } ], "style": "solution" }, "s-call-us": { "description": "Please call us for any further assistance at 1-866-601-5799", "furtherDetails": "", "parts": [], "style": "solution" } }, "style": "decision-tree", "first": "q-gauge-read-prop", "key": "heat-temp-guage" }, "igniter-ticking-spark1": { "title": "Electronic Ignition Troubleshooting (1)", "description ": "", "questions": { "q-wires-conn": { "description": "Locate the igniter module. Are all wires connected to ports?", "answers": [ { "description": "Yes", "style": "answer", "q_ref": "q-wires-sparking", "s_ref": "" }, { "description": "No", "style": "answer", "q_ref": "q-wires-conn-resolv", "s_ref": "" } ], "style": "question" }, "q-wires-conn-resolv": { "description": "Connect all loose wires to the module. Was the issue resolved?", "answers": [ { "description": "Yes", "style": "answer", "q_ref": "", "s_ref": "s-call-us" }, { "description": "No", "style": "answer", "q_ref": "q-wires-sparking", "s_ref": "" } ], "style": "question" }, "q-wires-sparking": { "description": "Are all wires sparking?", "answers": [ { "description": "Yes", "style": "answer", "q_ref": "", "s_ref": "s-yes-wires-sparking" }, { "description": "No", "style": "answer", "q_ref": "", "s_ref": "s-no-wires-sparking" } ], "style": "question", "key": "q-wires-sparking" } }, "solutions": { "s-call-us": { "description": "Please call us for any further assistance at 1-866-601-5799", "furtherDetails": "", "parts": [], "style": "solution" }, "s-yes-wires-sparking": { "description": "Clean the igniter wire tips and adjust to 1\/8\" away from the burner.", "furtherDetails": "", "parts": [], "style": "solution" }, "s-no-wires-sparking": { "description": "Clean additional wire tips, and assure they are connected. If there is still no spark, the igniter wire needs to be replaced.", "furtherDetails": "", "parts": [ { "title": "Igniter Wire", "description": "Igniter Wire", "keyword": "igniter-ticking-spark1", "style": "part" } ], "style": "solution" } }, "style": "decision-tree", "first": "q-wires-conn", "key": "igniter-ticking-spark1" }, "igniter-ticking-spark2": { "title": "Electronic Ignition Troubleshooting(2)", "description ": "", "questions": { "q-wires-are-conn": { "description": "Locate the igniter module. Are all wires connected to ports?", "answers": [ { "description": "Yes", "style": "answer", "q_ref": "q-junction-conn", "s_ref": "" }, { "description": "No", "style": "answer", "q_ref": "", "s_ref": "p-loc-n-junction-wire" } ], "style": "question" }, "q-junction-conn": { "description": "Remove the front control panel, to expose all the main valves and wires. Are all igniter wires connected to the valves, and is the junction wire connected properly to each valve?", "answers": [ { "description": "Yes", "style": "answer", "q_ref": "", "s_ref": "s-yes-junc-conn-prop" }, { "description": "No", "style": "answer", "q_ref": "", "s_ref": "s-no-junc-conn-prop" } ], "style": "question", "key": "" }, "q-connect-resolv": { "description": "Connect all igniter wires, and connect the junction wires to all ports. Make sure the junction wire not grounding against any metal. Is the issue resolved?", "answers": [ { "description": "Yes", "style": "answer", "q_ref": "", "s_ref": "s-call-us" }, { "description": "No", "style": "answer", "q_ref": "", "s_ref": "s-call-us" } ], "style": "question" } }, "solutions": { "p-loc-n-junction-wire": { "description": "Connect all igniter wires, and connect the junction wires to all ports.", "furtherDetails": "Make sure the junction wire is not grounding against any metal. If clicking continues, replace the junction wire.", "parts": [ { "title": "Junction Wire", "description": "Junction Wire", "keyword": "junction-wire", "style": "part", "key": "p-loc-n-junction-wire" } ], "style": "solution" }, "s-yes-junc-conn-prop": { "description": "If clicking continues, replace the junction wire.", "furtherDetails": "", "parts": [ { "title": "Junction Wire", "description": "Junction Wire", "keyword": "junction-wire", "style": "part", "key": "p-y-junction-wire" } ], "style": "solution" }, "s-no-junc-conn-prop": { "description": "Follow the junction wire to each valve port, making sure that it is properly secure.", "furtherDetails": "If clicking continues, replace the junction wire.", "parts": [ { "title": "Junction Wire", "description": "Junction Wire", "keyword": "junction-wire", "style": "part", "key": "p-n-junction-wire" } ], "style": "solution" }, "s-call-us": { "description": "Please call us for any further assistance at 1-866-601-5799", "furtherDetails": "", "parts": [], "style": "solution" } }, "style": "decision-tree", "first": "q-wires-are-conn", "key": "igniter-ticking-spark2" }, "patio-heater-trouble-shooting": { "title": "Patio Heater Trouble Shooting", "description ": "Having trouble with your patio heater?", "questions": [ { "description": "Is there a spark?", "answers": [ { "description": "No", "questions": [], "solutions": [ { "description": "If the issue is not resolved, replace the pilot assembly", "furtherDetails": "", "parts": [ { "title": "Pilot Assembly", "description": "", "keyword": "pilot assembly", "style": "part", "key": "pilot-assembly" } ], "style": "solution", "key": "replace-assembly" } ], "style": "answer", "key": "no" }, { "description": "Yes", "questions": [], "solutions": [ { "description": "Check for Blockage", "furtherDetails": "", "parts": [], "style": "solution", "key": "check-for-blockage" } ], "style": "answer", "key": "yes" } ], "questions": [], "style": "question", "key": "spark" }, { "description": "Check for Blockage", "answers": [], "questions": [ { "description": "Is there a blockage in the gas line?", "answers": [ { "description": "Blow the lines with a can of compressed air.", "questions": [ { "description": "Is the issue resolved?", "answers": [ { "description": "No", "questions": [], "solutions": [ { "description": "replace the regulator. For Model 920-0049, replace the gas hose", "furtherDetails": "", "parts": [ { "title": "Gas Hose", "description": "Only for Model 920-0049", "keyword": "gas hose", "style": "part", "key": "gas-hose" }, { "title": "Regulator", "description": "", "keyword": "regulator", "style": "part", "key": "regulator" } ], "style": "solution", "key": "replace-regulator" } ], "style": "answer", "key": "no" }, { "description": "Yes", "questions": [], "solutions": [ { "description": "Congratulations!", "furtherDetails": "Grill your steak! You earned it!", "parts": [], "style": "solution", "key": "congratulations" } ], "style": "answer", "key": "yes" } ], "questions": [], "style": "question", "key": "resolved" } ], "solutions": [], "style": "answer", "key": "blow-lines" } ], "questions": [], "style": "question", "key": "blockage-in-gas-line" }, { "description": "Is pilot clogged?", "answers": [ { "description": "Blow out the Pilot Assembly.", "questions": [ { "description": "Is the issue resolved?", "answers": [ { "description": "No", "questions": [], "solutions": [ { "description": "Replace the Pilot Assembly", "furtherDetails": "", "parts": [ { "title": "Pilot Assembly", "description": "", "keyword": "pilot assembly", "style": "part", "key": "pilot-assembly" } ], "style": "solution", "key": "replace-pilot-assembly" } ], "style": "answer", "key": "no" }, { "description": "Yes", "questions": [], "solutions": [ { "description": "Congratulations!", "furtherDetails": "Grill your steak! You earned it!", "parts": [], "style": "solution", "key": "congratulations" } ], "style": "answer", "key": "yes" } ], "questions": [], "style": "question", "key": "" } ], "solutions": [], "style": "answer", "key": "blow-pilot-assembly" } ], "questions": [], "style": "question", "key": "pilot-clogged" } ], "style": "question", "key": "check-for-blockage" }, { "description": "Check for Low Gas Pressure", "answers": [], "questions": [ { "description": "Is there air in the gas line?", "questions": [], "answers": [ { "description": "No", "questions": [], "solutions": [ { "description": "Reset the regulator", "furtherDetails": "", "parts": [], "style": "", "key": "" } ], "style": "", "key": "" } ], "style": "", "key": "" } ], "style": "question", "key": "check-for-low-gas-pressure" } ], "style": "decision-tree", "key": "patio-heater-trouble-shooting" } }