Start Over q-is-convert
Is your grill convertible to natural gas, as per the manual instructions?
Yes q-converted No s-no-assistance
Has the unit been properly, and throughly converted, as per the instructions in the grill manual /or the instructions that came with the conversion kit; recommended by the owners manual?
Yes q-two-reg No q-convert-resolv
Convert the unit, as per the instructions in the owners manual and/or the instructions that came with the conversion kit. Did this resolve your issue?
Yes s-call-us No q-two-reg
Do you have two sources of regulation on your natural gas line? (IE: A regulator hooked up to the house gas line, and the natural gas regulator that is included in the conversion kit)
Yes q-approv-hose No s-reg-verify
Are you using only the approved 10 foot gas hose with quick connect and natural gas regulator, provided in the conversion kit?
Yes q-leak-found No q-hose-connect
Connect your grill, using ONLY the approved PVC gas hose and regulator. Did this resolve your issue?
Yes s-call-us No q-leak-found
Conduct a leak test on the entire length of the hose, as well as the manifold, gas valves, and any other parts that maintain the pressure in the gas line. Did you find the leak?
Yes s-leak-replace No s-call-us
We cannot provide assistance on grills that are not convertable for use with natural gas. Converting a grill that is not manufactured to be converted will void the product's warranty.
Contact your gas company to verify that your home's natural gas hook-up is regulated, and if it is safe to remove the regulator provided with your conversion kit. Please call us for any further assistance at 1-866-601-5799
Replace the leaking parts. If this did not resolve your issue, please call us for any further assistance at 1-866-601-5799
These are the possible products that needs replacing.